Frequently Asked Questions
What shipping method do you use?
We ship through the United States Postal Service. Orders on the website are shipped Priority Mail. Priority Mail should arrive in 2 to 3 days.
Price list/weight of order is as follows
up to 1 kilo(2.2 lbs) $7.10
1 to 2 kilos(2.2 to 4.4 lb’s) $12.85
2 kilos and up!( 4.4 lb and more) $17.65
Do you ship internationally?
At the present time we are only shipping to the U.S. We can and will ship to military addresses and the Virgin Islands.
I ordered a couple of days ago, and I haven’t received any notifications from you has my ordered been shipped?
It’s been an ongoing problem with our web hosting that sometimes the order notifications we send get sent to people’s spam boxes. That’s the first place to check. We send two emails for every order. The first should be one that’s an order confirmation. The second should be titled “A note has been added to your order”. This one contains your tracking number. Regardless you can rest assured we ship orders as expediently as possible. You contact us through the email address on the contact page to get your tracking number if you need to. We’ve been trying to resolve this problem for some time, and hopefully will have a solution soon.
What is your Return Policy?
We accept returns for any reason. 80% of the product must be left in bag for full refund. If less then 80% is left you will receive a refund based on percent left (purchase price x percent left). Buyer pays return shipping cost. After 20 days or longer item is no longer eligible. If you ever have a problem with your order please contact us. We’re willing to do what it takes to make it right.
What do the numbers in the lower left hand corner of the product label mean?
The number you see in lower left hand corner is the batch number. All product from the same batch we have in stock receives the same number. We started counting batches in June. So for instance a #12 would mean that it is 12th shipment we have gotten in June. It’s a great way to keep track of what batches are your favorites.